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Thanks to Jilli Broadhurst from SYLO | Beyond HR for visiting the Richardsons’ office last week for a CPD session with the team.

She led the Richardsons team in a session that covered adapting their communications approach to have the best possible interactions with colleagues, peers and clients.

The session also covered other key skills such as tactics for providing constructive feedback and effectively delegating.

Here at Richardsons, we’re proud to be an experienced training firm – and an important part of that commitment is offering our team these kinds of opportunities to learn the skills they need to grow their careers and better support our clients.

Thanks again to Jilli and SYLO HR!

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Jemima King, Partner, Richardsons

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We have been using Breathe over the last term to track our staff holidays. This is a great system as it highlights different cohorts of staff and when is free for others to book on the calendar. This has supported our ratio requirements and helped us to track holiday entitlements.

We like the system so much that we have extended it to using the staffing schedules to log staff attendance and hours needed to be processed for payroll. Sharon has been so helpful in helping us set up different employees work patterns and it has been really effective for our nursery needs.

 

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Phillipa Arnold – Operations Manager. Monkey Puzzle Day Nurseries – Cambridge Franchise

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As always, SYLO delivered a thoughtful and insightful session and I enjoyed hearing their thoughts on valuing difference in the workplace. It has helped me to be able to think about how I can encourage the people I work with to consider how effective their inclusive policies and practices are.

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Karen Tate – Employee Relations Lead MPDN

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​I found working with SYLO incredibly comfortable.  They helped me to define the real issues and then guided me through figuring out a solution. This resulted in a huge shift in the workload I was carrying to manageable levels, greater and welcomed empowerment for the talent in my team, and a manager (mine) who was fully up to speed on what was actually going on.

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Georgina Carey, Senior Manager – Transport For London

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SYLO Beyond HR delivered a series of seven Manager Skills sessions for our leadership team between October 2024 and early 2025, delivered through a blend of face‑to‑face and online workshops.

The programme covered essential topics for our managers, including Being a Role Model, Communication Skills (Parts 1 & 2), Empowering Others, Basics of HR, Techniques for Handling Difficult Situations, and Giving and Receiving Feedback.

The training was practical, engaging, and tailored to our organisation. Our managers particularly valued the real‑world examples, the safe space created for discussion, and the actionable tools they could use immediately in their roles.

We have already seen a positive impact in how our managers communicate, set expectations, and handle challenging situations with greater confidence.

SYLO’s facilitators were knowledgeable, supportive, and highly engaging throughout the programme. We would happily recommend SYLO Beyond HR to any organisation looking to strengthen their management capability.

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Petrova Caldecourt, Lightfoot